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Borrower's Services

Borrow Library materials
Get a Library card
Report a lost or stolen Library card
Get a PIN (personal ID number)
Glendale Library fines and fees
Renew Library Materials
Request Glendale or Pasadena Library Items (Place Holds)
InterLibrary Loan (Request items from other libraries)
Hold notification

How to Borrow Books and Other Library Materials

Library cards and limits

Users must have a current, valid Library borrower's card to check out materials.
Adults may borrow a total of 50 items.
Children under 16 may borrow up to 25 items.
Loan periods and fees

Most books circulate for 21 days
Some high-demand materials are marked "short loan" and circulate for 7 days
All videos are free.
Videos, audio books and all Brand Library DVDs circulate for 21 days
Free DVDS circulate for 7 days (limit of 6)
Rental DVDs are $1.00 per day (limit of 6)
Rental books are $1.00 per week

How to get a Library Card

Adults (age 18 and above) may obtain a Glendale Library card in person at any Library site by providing acceptable identification. Forms of acceptable ID.
Teens (age 13-17) may obtain a teen library card. A Parent or guardian must review the information on the application, select an option of borrowing privilege for their teen, provide an identification number, and sign the application.
Children (age 12 and under) may obtain a children’s library card when they can sign their full name on the application form. A Parent or guardian must review the information on the application, select an option of borrowing privilege for their child, provide an identification number, and sign the application.
Adults are financially responsible for all materials borrowed on their own library cards. Parents or guardians are responsible for materials borrowed on their teens and children's library cards.
Changes in name, address or telephone number should be reported immediately.
Library cards are registered for two years, after which they expire. Patron shall provide valid identification showing a current street address for card renewal.

Lost or stolen Library Card

Report lost or stolen cards immediately: Call (818) 548-2021 or report at any Library site.
The Library card replacement fee is $3.00. Cardholders are responsible for items checked out until the card is reported lost.
To borrow items without your library card, the fee is 25 cents per item or $1.00 for full borrowing privileges at each checkout session.

Fines and Fees

Overdue books carry fines of $0.20 per day.
Click here for the Library's current schedule of other types of fines and fees for services.

Renewing checked-out items

Renew your items in person at any Glendale or Pasadena library facility, or by telephone: (818) 548-8010.
NOTE: You will be asked to enter you library card number, found on the back of your library card. To renew individual items you will be asked for the item’s library barcode and the hash key. The hash key (#) is also known as the pound key or the number key. There are instructions on the phone message on identifying the item’s library barcode.

Or, follow these steps to renew items in the "My Account" section of the online catalog:

Obtain a valid Glendale or Pasadena borrower's card and PIN.
In the catalog, click the MY ACCOUNT tab.
Click CHECKED OUT
Click the box for all items, or for individual items
Click the RENEW button.

Getting a PIN

You must have a PIN (Personal Identification Number) to renew items or place holds in the Online Catalog. If you have an existing password in the online catalog, you must change the password to a PIN. Call the Glendale Library Circulation Desk, (818) 548-2021 for assistance.
If you do not have a password or PIN, apply for a PIN at any Library facility. You will need a valid Glendale or Pasadena borrower's card.

Requesting Items (Placing Holds)

Librarians will be happy to place holds for you in person or on the telephone. Or, you can place your own holds in the Library catalog, following these steps:

Obtain a borrower's card and PIN.
Search for materials in the online catalog.
Click the PLACE REQUEST button.
Log in using your library card number and PIN.
Follow instructions to complete your request.

Interlibrary Loan

The Interlibrary Loan process allows you to borrow materials from other libraries. You will need a current Glendale or Pasadena borrower's card. Call or visit the Library to place an interlibrary loan request. At the Central Library, ILL requests are taken at the Reference Desk.
Sometimes the lending library charges a shipping fee. We must pass these costs along to you. You can choose not to order materials that incur a fee at the time you make your request.
You will receive a postcard in the mail when your interlibrary loan request has been filled. Please note, the ILL process may take several weeks or longer. We will make three attempts to locate your requested material. If unsuccessful, you will be notified by postcard.
Some items (reference books, rare books, very new books, and audio-visual materials and electronic materials) cannot be obtained by Interlibrary Loan.

Hold Notification

When you request materials, Library staff makes every effort to process your request quickly. Depending on the source, items may take from a few days to many weeks to obtain.
Popular materials may have many hold requests waiting. For holds in the online catalog, check your position in the hold queue or ask Library staff for assistance.
Most titles circulate for three weeks (but some patrons unfortunately may keep them overdue.) Occasionally, the Library is unable to locate titles that appear to be available in the online catalog.
When your request is filled, we will notify you by email, telephone or postcard, depending on the information in your account. After three attempts to locate items, if not obtained, you will be notified.

Last modified: Wednesday, July 23, 2008 12:49:19 PM